1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, mobile phone, or tablet) when you visit our website or use our platform. These files contain information that is sent back to our servers each time you visit the site.

Cookies are widely used on the internet to improve user experience and run websites efficiently. They help us remember your preferences, login status, and deliver personalized content. Without cookies, many site functions would be unavailable or would not work properly.

We may also use similar technologies such as Pixel Tags, Web Beacons, and Local Storage for similar purposes. When we refer to "cookies" in this policy, we include all these similar technologies.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Platform to function properly and cannot be disabled in our settings. They are usually set in response to actions you take, such as logging in, filling out forms, or setting privacy preferences. These cookies include:

Authentication session cookies — keep you logged in while browsing the Platform.
CSRF protection cookies — protect your forms from security attacks.
Cookie preference cookies — remember your choices regarding accepting or rejecting cookies.
Load balancing cookies — distribute traffic across our servers to ensure optimal performance.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website and platform by collecting anonymous information and providing statistical reports. This data helps us improve site performance and user experience. We use the following analytics tools:

Google Analytics — to track visitor counts, browsing behavior, and traffic sources. IP addresses are automatically anonymized.

2.3 Preference Cookies

These cookies allow the Platform to remember choices you make to provide a more personalized experience. Stored preferences include:

Language preference (Arabic or English) — to display content in your preferred language.
Currency and country preference — to display prices and information appropriate to your geographic region.
Dashboard settings — such as column order, preferred view mode, and saved filters.
Display mode (light or dark mode) — to remember your interface appearance preference.

2.4 Marketing Cookies

These cookies are used to track your activity across different websites to deliver targeted ads relevant to your interests. These cookies are set by our advertising partners with your prior consent. They include:

Facebook Pixel — to measure the effectiveness of our advertising campaigns on Facebook and Instagram and display personalized ads.
Google Ads — to measure conversions from Google ads and improve ad targeting.

You can turn off ad tracking at any time using the button in section 3 without affecting the core functionality of the Platform.

3. How to Control Cookies

You have several ways to control and manage cookies:

Ad-tracking button: the button below this list turns off Google Analytics, Meta Pixel and Google Ads on this browser, and you can turn them back on at any time.
Browser settings: Most modern browsers allow you to control cookies through their settings. You can block all cookies, delete them, or receive a notification before they are stored. Please note that blocking all cookies may affect Platform functionality.
Opt-out tools: For third-party cookies, you can use the opt-out tools provided directly by those parties, such as Google Ad Settings or Facebook Ad Preferences.

4. Third-Party Cookies

Some cookies may be set by third-party services we use on our website. We do not control how these parties use their own cookies, and we recommend reviewing their privacy policies. Third parties that may set cookies on our site include:

Google (Analytics and Ads) — for visit analysis and measuring ad effectiveness.
Meta (Facebook Pixel) — for tracking ad conversions and improving targeting.
Stripe — for secure payment processing and fraud detection.
Intercom or Crisp — for providing live support service (live chat).

We carefully select our third-party partners and only work with companies that adhere to high data protection and privacy standards. However, we are not responsible for the privacy practices of these parties.

5. Updates to Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies we use, or legal requirements. Any updates will be posted on this page with an updated "Last updated" date at the top of the page.

In case of material changes to this policy, we will notify you through a prominent notice on our website or via email. We recommend reviewing this policy periodically to stay informed about how we use cookies.

6. Contact Us

If you have any questions or inquiries about the Cookie Policy or how we use your data, you can contact us through:

Email: [email protected]
Contact page: You can visit the Contact Us page on our website