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No bot and no canned reply. Write your question and it reaches the person who actually owns it: plans, connecting your store, or something broken in a live account.

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[email protected]Sales, support and partnerships
Working hours
Sun – Thu, 9 AM – 6 PMCairo time

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What happens after you send?

  1. 1
    You send

    The topic you pick decides who receives it.

  2. 2
    You get a confirmation

    An email with a copy of your message. Reply to it if you left something out.

  3. 3
    We reply with an answer

    Within one business day, from a person who read your message.

RabehniYour message is in

Hi Sara, we got your message. Here is a copy of what you wrote:

Problem with an orderOrder 10482 has not updated its status since yesterday.
Support for an existing accountReply within one business day
Illustrative

Before you write, the answer might be here

How fast do you reply?

Within one business day. We work Sunday to Thursday, 9 AM to 6 PM Cairo time; messages that arrive at night or over the weekend are answered the next working day.

I want to try the system before talking to anyone.

Request early access with no call, and we reply within 48 hours. After activation you get a 14-day trial on Starter and Growth, no credit card. If you would rather understand the plans first, the pricing page has the full breakdown, and the form above is here for whatever it does not answer.

I already have an account and something is broken.

Pick “Support for an existing account” as the topic and include your store name plus the order number if it is order-specific. That saves a full round of questions. If it is blocking your work right now, say so in the message.

Do you integrate with Shopify, Salla and others?

Shopify and WooCommerce have native connections. Salla, Zid or any other platform connects through the API, and shipping carriers are connected too. If you want to confirm a specific platform or carrier, pick “Store or shipping integration” and name it in your message. We will tell you exactly what is supported.

Does a real person read this?

A person. Your message is routed by the topic you pick, and you get a confirmation email containing a copy of what you wrote. Reply to it directly if you left something out.

Still not answered? Write to us above