1. Overview

At Rabehni, we believe that customer satisfaction is our top priority. We are confident in the quality of our services and want your experience with us to be entirely positive. Therefore, we have established a clear and fair refund policy that protects your rights as a subscriber.

This policy applies to all paid subscriptions on the Rabehni platform, including Starter, Growth, and Scale plans. We recommend reading this policy carefully before subscribing to any paid plan.

2. Eligibility

You are eligible for a full refund of subscription fees in the following cases:

If you submit the refund request within 14 days of your first paid subscription (money-back guarantee).
If double or incorrect charges were deducted from your account due to a technical error in the payment system.
If you experienced a persistent technical failure on the Platform that prevented you from using the Service entirely for more than 72 consecutive hours, and we were unable to resolve the issue.

To be eligible for a refund, your account must be in good standing (not suspended due to Terms violation) and you must submit the refund request through the official channels specified in this policy.

3. 14-Day Money-Back Guarantee

We offer a full 14-day money-back guarantee from the date of your first paid subscription. This guarantee applies only to the first subscription and does not include subsequent renewals or upgrades.

If you are not satisfied with the Service during this period for any reason, you can request a full refund without needing to provide a justification. All you need to do is contact our support team and we will process your request immediately.

Upon approval of the refund request, the full amount will be returned to the original payment method used at subscription. After processing the refund, your account will be automatically downgraded to the Free plan.

4. Refund Process

To request a refund, please follow these steps:

Log in to your account and navigate to the Billing section in your dashboard.
Click on "Request Refund" and fill out the required form explaining the reason for the refund request.
Alternatively, you can send an email to [email protected] with your registered email address, invoice number, and reason for the request.

Our team will review your request and respond within 2 business days. We may request additional information to verify your identity and payment details to protect you from fraud.

5. Processing Time

Once the refund request is approved, it will be processed according to the following timelines:

Credit and debit cards (Visa/Mastercard): 5 to 10 business days depending on the card issuing bank.
Digital wallets (Vodafone Cash and others): 3 to 7 business days.
Bank transfer: 7 to 14 business days depending on the bank and country.

Please note that the processing times mentioned are estimates and may vary depending on your payment service provider or financial institution. We will notify you via email once the refund process is initiated from our end.

6. Exceptions

You are not eligible for a refund in the following cases:

If more than 14 days have passed since the first subscription date (for the money-back guarantee).
If your account was suspended or terminated due to violation of the Terms of Service or fraudulent use.
For automatic renewal fees — you are responsible for canceling your subscription before the renewal date if you do not wish to continue.
If your dissatisfaction is due to price or feature changes that you were notified of in advance in accordance with the Terms of Service.
If you have previously used the money-back guarantee — the guarantee is available only once per customer.

7. Partial Refunds

In some cases, we may offer a partial refund instead of a full refund. These cases include:

When downgrading a subscription plan during a billing cycle — the difference will be prorated and credited to the next billing cycle.
In case of service outage for more than 24 hours but less than 72 hours due to an error on our part — you will be compensated with a percentage of the current month's fees proportional to the outage period.
In special cases determined by the support team based on the circumstances and the extent of harm to the customer.

8. Free Plan

The Free plan is a service provided at no charge and the refund policy does not apply to it by nature as no amounts are collected. If you are subscribed to a paid plan and your account is downgraded to the Free plan due to non-payment, you will not be eligible for a refund.

We recommend trying the Free plan first before subscribing to any paid plan to ensure the Platform meets your needs. The Free plan allows you to explore the basic features of the Platform including managing up to 50 orders per month.

9. Contact for Refunds

If you have any questions about the refund policy or would like to submit a refund request, you can contact us through:

Billing email: [email protected]
Through the dashboard: Billing section → Request Refund
Contact page: You can visit our Contact Us page

When contacting us regarding a refund request, please include the following information: registered email address, invoice number, payment date, and reason for the refund request. This will help us process your request as quickly as possible.