COD order confirmation software for online stores
Your team talks to the customer. Rabehni puts the order, the customer history and any duplicate warning in front of the agent before they confirm. If the order is cancelled, the reason is recorded instead of disappearing into a spreadsheet.
What is COD order confirmation software?
Order confirmation software in Rabehni is the screen a confirmation team works from before cash-on-delivery orders ship. Each agent sees the orders assigned to them, the customer history on the same phone number and any duplicate warnings, then records the outcome and any cancel reason. Your own agents make the calls, not Rabehni, and managers follow team numbers.
The confirmation queue for your team
Each agent works their own orders
A confirmation agent sees the orders assigned to them. A manager can filter the orders nobody owns yet and assign them to one agent or to a group in one action.
Call attempts stay on the order
A call attempt is logged on the order under the agent who made it. The team report counts attempts and unique orders worked per agent.
Edit the order during the call
The agent changes products and variants from the confirmation editor. Discounts have a limit, and going below that floor needs its own permission.
A dashboard for the agent and one for the manager
Agents see pending, confirmed and cancelled orders for today plus target progress. Managers see the team rate, an agent leaderboard and month-on-month comparison. These dashboards start on Growth, and the team report exports to CSV.
Customer history before you confirm
History by phone number
At the top of the order page you see, for that number: orders delivered, failed, returned, cancelled and still active, plus the failure rate and the most recent order.
A risk level in the order list
The same rule produces a badge in the list: 3 or more failed orders is critical, a failure rate of 50% or more is high, and 20% or any single failed order needs review. The badge only warns. It never stops the order.
Duplicate orders
These signals are computed when an order reaches confirmation and appear in the customer history card. They do not change the order.
An open order on the same phone
If the same number already has an order moving through processing or shipping, the agent sees it before confirming the second one.
The same product within 48 hours
There is a signal for the same product on the same number within 48 hours, one for a product that already failed for this number, and one for an earlier returned order.
Move a product between two orders
From the confirmation editor an agent can search for another order that is still editable and pull a product from it into the current one.
A double click does not create two orders
The manual order form carries a one-time token, so a repeated submit resolves to the same order instead of creating another.
WhatsApp order confirmation
WhatsApp starts on Growth. Automatic confirmation is still a pilot limited to selected accounts.
WhatsApp from the order itself
With your store number connected, the WhatsApp button on an order opens the conversation in the shared inbox inside Rabehni. Without one, it opens regular WhatsApp on the agent phone.
A confirmation message with buttons (pilot)
On pilot accounts the customer receives a Meta-approved message with Confirm and Cancel buttons, then a reminder. With no reply, the order escalates to the least-loaded agent on the confirmation team.
The customer picks the cancel reason
Depending on the pilot phase, the Cancel button opens a list of reasons or hands the customer to an agent, and the reply is filed as a cancel request for your team. A request a customer opened on WhatsApp is never cancelled automatically.
Messages draw on your wallet
WhatsApp messages are charged to your account wallet, and Meta's own cost is separate and paid to Meta by the account owner. If the balance runs out, sending stops and the button tells the agent why.
Order cancel reasons
Agents request, managers decide
For an agent without direct-cancel permission, the Cancel button files a cancel request and the order waits for a manager to review it.
Reasons from a fixed catalog
Examples are no answer, wrong number, price too high, duplicate order and out of coverage. Each account has its own catalog and can rename the entries.
Cancel requests
An agent who may not cancel sends a cancel request instead, and the order waits for a manager to cancel it or send it back to work.
Limits you should know
The software is not a call center. Plans do not include confirmation agents, and your team makes the calls.
Automatic confirmation with an approved template runs on pilot accounts only. Outside the pilot there is a starter confirmation flow, but Meta allows free-form messages only to a customer who messaged you in the last 24 hours.
Managers assign orders to agents by hand. Automatic distribution is not on by default.
Duplicate signals are advice for the agent. There is no automatic merge and nothing blocks a duplicate order.
Customer history comes from your own store only. There is no blacklist shared between merchants.
Common questions about order confirmation
What does COD order confirmation software do?
In Rabehni it gives each agent their assigned orders, the customer history on that phone number, duplicate signals and a place to log call attempts and cancel reasons. Managers see the team rate and an agent leaderboard.
Does Rabehni call my customers for me?
No. Rabehni is software your own confirmation team works in, and the plans do not include agents who call your customers. You make the calls, and the software logs them and counts them.
How can I see if a customer returns orders before I confirm?
The Rabehni order page shows how many orders were delivered, failed, returned and cancelled on that phone number, plus the failure rate. The list shows a risk badge, and 3 or more failed orders reads as critical. The history covers your own store only.
How do I catch duplicate COD orders?
Rabehni raises a signal when the same phone has an open order or orders the same product within 48 hours. The agent sees it in the customer history card and decides. Nothing merges or blocks automatically.
Can orders be confirmed automatically on WhatsApp?
In Rabehni this is still a pilot on selected accounts: a Meta-approved message with Confirm and Cancel buttons, a reminder, and escalation to an agent if the customer does not reply. WhatsApp in general starts on Growth, and messages are charged to your wallet.
How much does WhatsApp cost in Rabehni?
WhatsApp messages in Rabehni are charged to your account wallet at the rate set for your account, and there is no single published rate for all accounts. An approved template is charged per message, and free-form messages inside the 24-hour window are charged once per window. Each charge appears in the wallet transactions, and pilot accounts see the rate and expected monthly cost in the confirmation settings. If the balance runs out, sending stops.
How do I track why COD orders get cancelled?
In Rabehni each cancellation is recorded with a reason from your catalog, and the reason shows next to the order status in the orders list.
Which plan includes order confirmation?
In Rabehni, order management and customer history are available from Starter. Confirmation team dashboards and WhatsApp start on Growth. Automatic WhatsApp confirmation is a pilot and is not tied to a plan on its own.
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